Event details
Welcome to Rethinking Public Services—a gathering of bold minds, compassionate hearts, and visionary leaders committed to reshaping the way we serve our communities.
Today, we stand at a crossroads. Public services, once built for a different era, now face the urgent need to evolve—challenged by shifting demographics, digital transformation, economic pressures, and rising expectations from the people they serve. But with challenge comes opportunity.
This event is not just about critique—it's about creativity. It's about asking the hard questions: What does a truly inclusive, responsive, and resilient public service look like? How can we harness innovation, data, and human-centered design to build systems that empower rather than overwhelm?
Over the course of this day, we’ll hear from trailblazers across sectors—policy makers, technologists, frontline workers, and citizens—each offering fresh perspectives and practical solutions. We’ll explore new models, share lived experiences, and spark collaborations that can drive real change.
Let this be a space of radical imagination and grounded action. Let’s rethink not just what public services do—but what they could become.
|
Want to sponsor |
Want to speak |
WHO ATTENDS
Times are displayed in GMT
-
09:55 AM - 10:40 AM
Social Care at Capacity
Social care is at breaking point. With rising demand, shrinking budgets, workforce shortages, and increasing complexity of need, many councils are struggling to deliver even the basics—let alone innovate. The question is no longer if the system is under strain, but how we respond.
This panel brings together senior local government leaders, care providers, policy experts, and frontline professionals to explore the realities of delivering social care under pressure. We’ll examine:
- The structural and financial challenges driving capacity limits
- The impact on service users, carers, and communities
- Opportunities for reform through integration, prevention, and digital innovation
- What councils need—from central government, partners, and each other—to move from survival to sustainability
This is not just a conversation about crisis—it’s a call to rethink the future of care. Join us for a frank, solutions-focused discussion on how the public sector can lead with compassion, creativity, and courage.
Ian Turner Exec C0-Chair National Care AssociationGeorgia Chimbani Corporate Director Health and Adult Social Care London Borough of Tower HamletsHulya Mustafa Director of Digital Policy and Programmes Department of Health & Social Care -
10:50 AM - 11:35 AM
Libraries, Leisure & Loss
Libraries, leisure centres, parks, and community hubs have long been the beating heart of local life—places of connection, learning, wellbeing, and refuge. But in the wake of funding cuts, rising costs, and shifting priorities, these spaces are increasingly under threat. Closures, reduced hours, and privatization have left many communities asking: What do we lose when we lose public space?
This panel brings together council leaders, cultural strategists, community organizers, and public service advocates to explore the future of civic infrastructure. We’ll examine:
- The social and economic value of libraries and leisure services
- The impact of closures on health, education, and social cohesion
- Innovative models for sustaining and reimagining public spaces
- How councils can protect what matters most—even under pressure
This is a conversation about more than buildings. It’s about belonging, equity, and the role of the public realm in shaping resilient communities. Join us as we ask: How do we move from loss to legacy?
Sharon Sanders Head of Service - Digital Inclusion Programme City of Bradford Metropolitan District CouncilSharon Sanders is Head of Service for the Digital Inclusion Programme at Bradford Council, where she leads a pioneering initiative aimed at closing the digital divide across the district. With a strong background in change management and digital transformation, Sharon has become a driving force behind efforts to ensure that no resident of Bradford is excluded from accessing digital devices, affordable connectivity, and the skills needed to thrive in a digital society.
Her work focuses on empowering vulnerable and disadvantaged communities—those facing barriers in health, education, employment, and housing—by integrating digital access into public services and community support. Under her leadership, the Digital Inclusion Programme has developed a multi-agency governance model involving local authorities, health services, voluntary organisations, and educational institutions.
Sharon is also a frequent speaker at public sector conferences, where she shares insights on inclusive digital strategy, cross-sector collaboration, and the role of local government in driving equitable innovation. Her professional credentials include certifications in Agile Change, AI Fundamentals, and Prince2, and she is a Chartered Fellow of the CIPD and the Institute of Leadership & Management.
With a vision rooted in social equity and digital empowerment, Sharon Sanders continues to shape how Bradford—and the wider UK public sector—approaches digital transformation with purpose and compassion.
Isobel Hunter MBE Chief Executive Libraries Connected -
11:45 AM - 12:30 PM
Mental Health & Youth Services
Young people today face unprecedented pressures—from the cost-of-living crisis and social media to academic stress and family instability. Yet the services designed to support their mental health are stretched thin, fragmented across agencies, and often difficult to access. The result? Too many young lives falling through the cracks.
This panel brings together local authority leaders, youth workers, mental health professionals, and policy advocates to explore how the public sector can better respond to the growing mental health needs of children and young people. We’ll examine:
- The systemic challenges facing youth mental health provision
- Opportunities for early intervention, integrated care, and community-based support
- The role of schools, councils, and voluntary sector partnerships
- How to co-design services with young people themselves—and rebuild trust
This is a conversation about care, connection, and courage. Join us as we ask: What does it take to build a system that truly supports young minds—and how can the public sector lead the way?
Lucy Howard Founder lucy_howard_onlineA former Detective Chief Inspector in the Metropolitan Police with an expertise in complex investigations and intelligence. Using my investigative background I specialise in prevention against cyberbullying, information leakage and how to protect ourselves and our loved ones whilst online. My focus is on Online Wellbeing and how to promote a positive digital footprint. I provide and deliver bespoke advice and training, on how we can use our digital devices and apps in safe and secure ways to protect both ourselves and our children from risk and reduce the incidence of cyberbullying.
Website: LucyHowardOnline.co.uk
Instagram: Lucy_Howard_Online
Sam Warner Chair of board of trustees AOCPP -
12:40 PM - 13:25 PM
SEND on the Edge
Special Educational Needs and Disabilities (SEND) services are under extraordinary strain. With rising demand, stretched budgets, and growing complexity of need, many local authorities are facing a system pushed to its limits. Families are waiting too long, professionals are burning out, and children are missing out on the support they deserve.
This panel brings together council leaders, education specialists, parent advocates, and health professionals to confront the realities of a SEND system on the edge—and explore what it will take to pull it back. We’ll examine:
- The drivers behind escalating demand and financial pressure
- The impact of fragmented provision and delayed assessments
- Opportunities for integrated working across education, health, and care
- How councils can lead reform with compassion, accountability, and ambition
This is not just a conversation about crisis—it’s about courage. Join us for a frank, solutions-focused discussion on rebuilding trust, restoring capacity, and reimagining SEND services for the future.