Event details

The need for digital transformation isn’t going away, and with legacy technology, budget constraints, and lack of skills being the 3 main hurdles for the public sector to address, how can we tackle digital transformation in a way that benefits citizens and doesn’t leave government lagging behind? 

The Government estimates that the UK tech sector’s annual gross value will grow by £41.5 billion by 2025, whilst creating a further 678,000 jobs, so how can we ensure this is being put towards transforming the public sector and that those working within have the skills to work with new technology? 


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  • 08:55 AM - 09:25 AM

    Digital Skills

    In the context of an ever-changing digital public sector, this panel aims to address critical challenges. It focuses on upskilling the current workforce to meet digital demands, retaining, and developing skills for transformation. Despite budget constraints and outdated infrastructure, authorities must prepare for tomorrow by embracing emerging technologies, attracting new talent, and fostering innovation. A digitally skilled workforce is essential for efficient public service delivery and staying ahead of evolving challenges.

  • 09:35 AM - 10:05 AM


    In today’s data-driven world, information permeates every aspect of our lives, from welfare systems to transportation networks and urban planning. As we navigate this digital landscape, it’s crucial to stay abreast of evolving data handling methods and avoid lagging behind. Key considerations include implementing practical data handling policies, understanding legal foundations, and addressing cyber risks. Data isn’t just information—it’s the fuel that propels us toward better choices and more efficient public services.

    Jonathan Pownall
    Jonathan Pownall Senior Digital Specialist National Audit Office

    Jonathan is a digital specialist at the National Audit Office and has over 20 years' experience of assessing digital and technology programmes in the central government sector, including the management of associated technology risk.

    He is a contributing author to numerous NAO reports including Digital transformation in government, Challenges in using data across government, Digital transformation in the NHS and The challenges in implementing digital change.

  • 10:40 AM - 11:10 AM

    Networking and Infrastructure

    In today’s dynamic work environment, integrating IoT devices is crucial for remote and hybrid work. These devices enhance efficiency, monitor workspaces, and improve collaboration. However, challenges such as trust-buildingfunding constraints, and integration must be overcome. Modernising IT infrastructure and breaking down data silos through a cohesive approach can lead to more efficient public services. Adaptation to the evolving digital landscape requires proactive measures and a citizen-centric mindset 


  • 11:45 AM - 12:15 PM


    Cloud migration remains an ongoing concern for public sector organisations as technology continues to advance. While cloud-based technologies offer benefits like lower maintenance costs and rapid scalability, several challenges persist. Resource constraints make securing necessary resources difficult, and organisations often struggle to allocate funds and skilled personnel. Additionally, privacy and security concerns arise due to compliance. Ensuring data security and privacy remains a priority. Choosing the right Cloud Service Provider (CSP) is crucial, as technology leaders must navigate a wide portfolio of options. In summary, cloud adoption isn’t one-size-fits-all; organisations must carefully weigh security, cost, and skills considerations to harness the cloud’s potential while avoiding pitfalls.

  • 12:25 PM - 12:40 PM

    Keynote - Alison Pritchard

    Alison Pritchard
    Alison Pritchard Director General for Data Capability Office National Statistics

    Alison is leading the transformation in data usage which will see ever more integrated data put to effective and safe use across the private and public sectors. She ensures ONS has the right technology and skills to meet its ambitious goals in data analytics and data science and champions safe and secure data sharing for the public good in ONS and beyond.

    Previously Alison was Director General of the Government Digital Service leading the organisation through a busy and critical period. And before that, she was Director of Transformation at the Department for the Environment, Food and Rural Affairs.

    She began her Civil Service career in 1987. She has worked across a range of departments including the Ministry of Defence, HM Treasury, Cabinet Office, Home Office and the Department for Culture, Media and Sport.

    Her career has seen her enjoy a varied and interesting range of roles, including: spending five years in Saudi Arabia with a UK defence programme; leading the independent review of Royal Family and ministerial air travel; and being responsible for gambling and the National Lottery.

  • 12:50 PM - 13:20 PM

    Digital Citizen Engagement

    In our interconnected world, Digital Citizenship plays a pivotal role in ensuring equal access and participation for all. The goal is to bridge the Digital Divide by addressing disparities in internet access and providing affordable connectivity and devices to underserved communities. Promoting digital literacy programs empowers citizens with essential skills. In the post-pandemic landscape, citizens’ reliance on technology has surged. Key concerns include financial security, privacy, and job security. Educating citizens about online financial transactions, cybersecurity, and data protection is crucial. By fostering digital skills development, we empower citizens to navigate this tech-driven environment effectively.


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